We are proud to share that ALPS Electrical has received an IWA Merit Award for customer care. The award follows an independent survey of our customers, and we achieved a 100% satisfaction rating.
What is the IWA Merit Award?
IWA (Independent Warranty) provides deposit and guarantee protection for homeowners. As part of this, IWA surveys customers to check the quality of the installations they have received.
IWA gives the Merit Award to installers who score highly in this survey. In our case, every customer who responded was happy with their installation. As a result, we can now display the certificate of merit for twelve months from 11th November 2026.
Why the IWA Merit Award matters to us
Any installer can say they do a good job. However, this feedback comes straight from the people we have worked for. That is why we see it as one of the best measures of quality there is.
A perfect score shows the standard of workmanship and customer care our team brings to every job. Whether we are fitting battery storage, installing an EV charger or carrying out domestic electrical work, we want every customer to be happy with the result.
In addition, IWA will continue to recommend ALPS Electrical through its customer helpline. It will also share this result with homeowners who are looking for an installer they can trust.
Thank you to our team and our customers
First of all, a huge thank you to our engineers and office team for their hard work and care. This IWA Merit Award reflects the effort they put into every installation.
We would also like to thank our customers for taking the time to give feedback. This award belongs to all of you.
Part of our wider commitment to quality
The IWA Merit Award sits alongside our other industry accreditations, such as MCS, NAPIT, RECC and TrustMark. You can see the full list on our accreditations and guarantees page. Alternatively, you can read about our other achievements on our awards page.
For honest feedback from real customers, take a look at our customer reviews too.
Planning your next project?
Do you live in Teesside, County Durham or North Yorkshire? If you are planning a solar, battery storage, EV charging air conditioning or an electrical project, we would love to help. Get in touch with our team today for friendly, no-obligation advice.
